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Privacy Policy

This Privacy Policy explains how Coastal Holidays Swanage (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website, make an enquiry or book a stay in our accommodation.

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We are committed to safeguarding your privacy and ensuring your personal data is handled securely and responsibly.

Privacy Policy - the basics

1. Information We Collect

We may collect the following types of information:

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  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (processed securely by third‑party providers)

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When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cookies and tracking data (see section below)
     

2. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Respond to enquiries

  • Improve our website and customer experience

  • Send booking confirmations and essential updates

  • Meet legal or regulatory requirements
     

We do not sell or share your personal data with third parties for marketing purposes.


3. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve site performance

  • Analyse visitor behaviour

  • Enhance your browsing experience

You can adjust your browser settings to refuse cookies if you prefer.
 

4. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely and only accessed by authorised personnel. We use industry‑standard measures to protect your data from loss, misuse or unauthorised access.
 

5. Third‑Party Services

We may use trusted third‑party providers for:

  • Payment processing

  • Booking management

  • Website analytics
     

These providers only receive the information necessary to perform their services and must protect your data in line with GDPR requirements.
 

6. Your Rights (GDPR)

If you are located in the UK or EU, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, contact us using the details below.
 

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Coastal Holidays Swanage Email: coastalholidaysswanage@gmail.com
 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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